Your product manuals are much more than a government mandate. They are a sales tool, an opportunity to show customers your commitment to making helpful products. They are stage one customer support, and reflect your values concerning customer satisfaction and loyalty. They are the denouement, the part of the story that lays out the “how” of the happily-ever-after.
Manuals are the direct interface with customers, both potential and current, that inform them of every way–small and large, obvious and subtle–that your product will benefit them. And then manuals show them exactly what to do to make their lives better in the way that you have envisioned.
I enjoy the challenge of learning about new products and turning that knowledge into clear, step-by-step processes for your customers. I also excel at structuring whole manual solutions, from a full-fledged User’s Guide to online content management systems.
My manual writing expertise is in the IT industry. I can provide you with:
- User’s Guides and auxiliary manuals typeset professionally in Framemaker or Word (sample)
- In-program help (often called online help), from contextual help to a full-fledged, indexed manual using RoboHelp
- Internet help systems, including content for Wiki, Drupal, Joomla, or other Web-based applications
